Here are just a few of the student populations that are served by extending the OSS model to include university relations and career services:
Veterans. Providing a single destination for all veterans—whether they are prospective, current, or graduated students—allows institutions to route requests for information to specialists who are familiar with the extra steps and paperwork that veterans must complete to maximize financial aid and career placement services.
People with disabilities. A centralized information portal that is optimized for accessibility and includes tools and resources is just one critical aspect of an OSS model for students with disabilities. Granting staff access to comprehensive student records, including assessments of need and service statements, goes a long way in eliminating students’ need to repeat themselves when interacting with new support professionals.
International students. Probably more than any other group, international students must complete extra steps in almost every transactional process throughout their academic experience. An OSS should automatically identify students who need this assistance, connect them with staff who are familiar with these steps, and offer resources translated into multiple languages.
Parents. For younger students who are not yet ready to apply, parents are typically the primary audience for an OSS solution. A centralized portal can route parents’ questions to the appropriate department and dispense information about admissions requirements and the student experience.
Millennials and Generation Z. An OSS can help meet student expectations for more frequent, timely communication from the admissions office during recruitment and continued engagement while enrolled.
Online learners. Online program managers need an OSS to scale service offerings for large groups of non-traditional students.
Job seekers. Current students, soon-to-be graduates, and recent alumni all benefit from an OSS portal that includes job boards, hiring events, employer inquiries, career-focused networking, and mentoring opportunities. Career service offices can also scale their operations by adopting a ticketing process for the review of resumes and employment opportunity-focused portfolios. On-campus career service staff or outsourced professional HR companies can engage students in career placement activities.