Business processes are the key to the way that almost every company operates. That’s because they are the blueprints that are followed to achieve all kinds of business functions, and they enable the different parts of the organization to work together and to interact with suppliers and customers.
That being the case, it’s not hard to see that a company can only be as flexible, efficient and agile as its business processes interacting with each other.
Many companies develop business processes in isolation from other processes they interact with, or worse, they don’t “develop” business processes at all. As a result, many companies are hampered by their processes, and will continue to be so until those processes are optimized.